Returns & Exchanges
At ONNO T-Shirt Co., we want you to love your sustainable apparel, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and feel while maintaining our commitment to quality and customer satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Place your items in their original packaging or a secure mailer and drop the package off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing